FAQ
Heat and Air Controls sells thermostats and heating controls for residential HVAC and radiant floor heating. We carry tekmar, White-Rodgers, Sensi, WarmlyYours, Robertshaw and LUX Products. Answers below cover ordering, shipping, returns, and warranty.
Ordering and payment
What do you sell?
Thermostats and heating controls for residential HVAC and radiant floor heating. Stock includes heat-only, room-by-room, and radiant floor models. Check the product page for system fit, voltage, and wire needs before you order.
How do I use code HEAT20?
Enter HEAT20 at checkout for 20% off. The discount applies when the code is entered before you pay. Contact us at support@heatandaircontrols.pro if the code does not apply.
What payment methods do you take?
We take credit cards and PayPal. Payment is collected at checkout.
How do I contact your team?
Email support@heatandaircontrols.pro. We are based in the United States and answer on business days.
Shipping
Where do you ship?
We ship worldwide. Delivery takes 7 to 15 business days, depending on location.
How much does shipping cost?
Orders over $40 ship free. Under that amount, shipping is $8. The total at checkout shows the charge for your order.
Returns, refunds, and warranty
What is your return window?
You have 30 days to return an item by mail for a full refund. The item should be returned in its original condition. Email support@heatandaircontrols.pro for return instructions.
Who pays return shipping?
Customers pay return shipping. When the item arrived defective, the return is free.
How do refunds work?
Approved returns by mail receive a full refund. Refunds go back to the original payment method. If you paid with PayPal or a credit card, timing depends on your provider after we issue it.
What warranty covers my thermostat or control?
Products carry their manufacturer's warranty. For a defect, email support@heatandaircontrols.pro within 30 days for a free return by mail. Include your order number, the system type, and what failed.