Privacy Policy

Privacy Policy

Privacy Policy

Last updated: 2026-11-12

Welcome to Heat and Air Controls. When you shop at heatandaircontrols.pro, we want you to feel confident about how your personal information is handled. This Privacy Policy explains what we collect, how we use it, and the choices you have.

Who We Are

Heat and Air Controls is an online shop serving customers in the United States. Our team works from the United States. If you have any questions about privacy, you can reach us only by email at support@heatandaircontrols.pro.

Information We Collect

We collect information you provide directly when you place an order or contact us:

  • Contact details: your name and email address.
  • Order details: shipping information, billing information, products ordered, and order history.
  • Payment information: payment details needed to process your payment securely. Payment transactions are processed securely and we do not store full payment card numbers on our systems.
  • Messages: the content of emails you send to support@heatandaircontrols.pro.

We also collect some information automatically when you use our website:

  • Device and browsing information: such as browser type, pages viewed, time spent on pages, and referring pages.
  • Cookies and similar technologies: small files that help the site remember your cart, keep you signed in if applicable, and understand how visitors use the shop.

How We Use Your Information

We use your information to:

  • Process and fulfill your orders, including shipping, delivery updates, and returns.
  • Provide customer support and respond to your emails.
  • Operate, maintain, and improve our online shop.
  • Prevent fraud, protect the security of our shop, and comply with legal obligations.
  • Send you order-related emails, such as confirmations and support replies. We do not send marketing spam.

How We Share Your Information

We do not sell your personal information. We share it only as needed to run our shop:

  • With service providers who help us operate our business, such as payment processing, order fulfillment, shipping and delivery, and website hosting, only to perform services for us.
  • If required by law, to comply with a legal request, or to protect our rights, customers, and the public.
  • In connection with a business transfer, such as a merger or sale of assets, where your information may be transferred as part of that transaction.

Cookies

We use essential cookies to make the shop work, for example to keep items in your cart and to remember your preferences during your visit. We may also use analytics cookies to understand which pages are most helpful so we can improve the shopping experience. You can control cookies through your browser settings. If you disable cookies, some parts of the shop may not work properly.

Data Retention

We keep your information only for as long as needed for the purposes described in this policy, including to fulfill orders, provide support, meet accounting and legal requirements, and resolve disputes.

Data Security

We take reasonable steps to protect your information using appropriate technical and organizational measures, including secure connections for our website and limited access to personal data. No method of transmission over the internet is 100% secure, but we work hard to safeguard your information.

Your Choices and Rights

You can ask us to access, correct, update, or delete the personal information we hold about you by emailing support@heatandaircontrols.pro. We will respond to all reasonable requests. You can also ask us to limit how we use your information where applicable.

If you are located in a state or region that provides additional privacy rights, we will honor those rights in accordance with applicable law.

Children's Privacy

Our shop is not intended for children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us at support@heatandaircontrols.pro and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we do, we will update the Last updated date above and post the new version on this page.

Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us only by email at support@heatandaircontrols.pro. We are happy to help.